Refund Policy for NorthlyIPTV.ca

Last Updated: February 15, 2025

Thank you for choosing NorthlyIPTV for your IPTV services. We aim to provide a reliable streaming experience and maintain a clear and transparent refund process. This Refund Policy explains the conditions under which customers may request a refund for services purchased through NorthlyIPTV.ca.

Subscription Cancellation and Refund Eligibility

Customers may request cancellation of their subscription and a refund within 7 days of the original purchase, subject to the conditions described in this policy.

A refund may not be available in the following circumstances:

• The subscription or service has been extensively used before the refund request is submitted.
• The customer has violated the Terms and Conditions applicable to the service.
• The refund request is submitted more than 7 days after the initial purchase.

How to Request a Refund

If you would like to request a refund, please contact our customer support team using the email address below. To help us process your request efficiently, please provide the following information:

1. Contact our support team at contact@northlyiptv.ca.
2. Include the date of your purchase.
3. Provide the email address associated with your account.
4. Explain the reason for your refund request. Providing a reason is optional but may help us improve our services.

Refund Processing

Once we receive a refund request, our team will review the information provided and determine whether the request meets the conditions of this policy.

If your refund is approved:

• The refund will generally be processed within 14 business days.
• The refund will be sent to the original payment method used for the purchase, where possible.
• No additional refund processing fee will be charged by NorthlyIPTV.

The exact time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.

Non-Refundable Services and Circumstances

Certain purchases or circumstances may not qualify for a refund. These may include:

• Subscriptions that have been extensively used before a refund request is submitted.
• Services associated with a violation of our Terms and Conditions.
• Customized or personalized services that have already been completed or delivered.
• Services that have already been fully delivered or consumed.

Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact our support team:

Email: contact@northlyiptv.ca

Website: NorthlyIPTV.ca

Our support team will review your inquiry and provide assistance regarding your request.

Policy Updates

NorthlyIPTV may update this Refund Policy from time to time to reflect changes to our services, business practices, or applicable requirements. We encourage customers to review this page periodically for the most current version of the policy.

Thank you for choosing NorthlyIPTV. We appreciate your business and remain committed to providing a transparent customer experience.

Sincerely,
The NorthlyIPTV Team